.shopra-ticket-chat {
	margin-top: 28px;
	padding: 20px;
	border: 1px solid #e3e6eb;
	border-radius: 18px;
	background: #f7f8fa;
}

.shopra-ticket-chat__header {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 16px;
	margin-bottom: 16px;
}

.shopra-ticket-chat__header h3 {
	margin: 0;
	color: #151515;
	font-size: 16px;
	font-weight: 700;
}

.shopra-ticket-chat__header p {
	margin: 4px 0 0;
	color: #747985;
	font-size: 12px;
}

.shopra-ticket-chat__count {
	flex: 0 0 auto;
	padding: 6px 11px;
	border-radius: 999px;
	background: #eaff00;
	color: #151515;
	font-size: 12px;
	font-weight: 700;
}

.shopra-ticket-chat__messages {
	display: flex;
	flex-direction: column;
	gap: 12px;
	max-height: 620px;
	overflow-y: auto;
	padding: 2px;
}

.shopra-ticket-chat__message {
	width: min(88%, 720px);
	padding: 14px 16px;
	border: 1px solid #e4e7eb;
	border-inline-start: 4px solid #858b96;
	border-radius: 14px;
	background: #fff;
	box-shadow: 0 2px 8px rgb(20 25 35 / 4%);
}

.shopra-ticket-chat__message--customer {
	align-self: flex-start;
}

.shopra-ticket-chat__message--support {
	align-self: flex-end;
	border-inline-start-color: #b6d000;
	background: #fbfdea;
}

.shopra-ticket-chat__message-head {
	display: flex;
	align-items: center;
	gap: 10px;
	margin-bottom: 10px;
}

.shopra-ticket-chat__avatar {
	display: flex;
	width: 34px;
	height: 34px;
	flex: 0 0 34px;
	align-items: center;
	justify-content: center;
	border-radius: 50%;
	background: #171717;
	color: #fff;
	font-size: 13px;
	font-weight: 700;
}

.shopra-ticket-chat__message--support .shopra-ticket-chat__avatar {
	background: #eaff00;
	color: #151515;
}

.shopra-ticket-chat__sender {
	display: grid;
	gap: 2px;
	min-width: 0;
}

.shopra-ticket-chat__sender strong {
	color: #171717;
	font-size: 13px;
}

.shopra-ticket-chat__sender span,
.shopra-ticket-chat__message-head time {
	color: #777e89;
	font-size: 11px;
}

.shopra-ticket-chat__message-head time {
	margin-inline-start: auto;
	white-space: nowrap;
}

.shopra-ticket-chat__message-body {
	color: #24272c;
	font-size: 14px;
	line-height: 1.9;
	overflow-wrap: anywhere;
}

.shopra-ticket-chat__message-body p:last-child {
	margin-bottom: 0;
}

.shopra-ticket-chat__attachment {
	display: inline-flex;
	align-items: center;
	gap: 7px;
	margin-top: 12px;
	padding: 7px 10px;
	border-radius: 8px;
	background: #f0f2f4;
	color: #171717;
	font-size: 12px;
	font-weight: 700;
	text-decoration: none;
}

.shopra-ticket-reply-form {
	margin-top: 18px;
	padding: 18px;
	border: 1px solid #e3e6eb;
	border-radius: 16px;
	background: #fff;
}

.shopra-ticket-reply-form > label {
	display: grid;
	gap: 4px;
	margin-bottom: 12px;
	color: #171717;
}

.shopra-ticket-reply-form > label span {
	color: #747985;
	font-size: 12px;
	font-weight: 400;
}

.shopra-ticket-reply-form__textarea {
	display: block;
	width: 100%;
	min-height: 130px;
	resize: vertical;
	padding: 13px 14px;
	border: 1px solid #d9dde3;
	border-radius: 11px;
	background: #f8f9fa;
	color: #171717;
	font: inherit;
	line-height: 1.8;
}

.shopra-ticket-reply-form__textarea:focus {
	border-color: #9db400;
	outline: 2px solid rgb(234 255 0 / 28%);
	outline-offset: 1px;
}

.shopra-ticket-reply-form__feedback {
	margin: 10px 0 0;
	color: #16803c;
	font-size: 13px;
}

.shopra-ticket-reply-form__feedback.is-error {
	color: #b42318;
}

.shopra-ticket-reply-form__footer {
	display: flex;
	align-items: center;
	justify-content: space-between;
	gap: 12px;
	margin-top: 12px;
}

.shopra-ticket-reply-form__footer > span {
	color: #747985;
	font-size: 12px;
}

.shopra-ticket-reply-form__footer button {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 16px;
	min-height: 42px;
	padding: 0 16px;
	border: 0;
	border-radius: 10px;
	background: #171717;
	color: #fff;
	font: inherit;
	font-size: 13px;
	font-weight: 700;
	cursor: pointer;
}

.shopra-ticket-reply-form__footer button:hover {
	background: #323232;
}

.shopra-ticket-reply-form__footer button:disabled {
	opacity: 0.65;
	cursor: wait;
}

.shopra-ticket-closed-notice {
	margin: 18px 0 0;
	padding: 14px 16px;
	border: 1px solid #e3e6eb;
	border-radius: 12px;
	background: #f7f8fa;
	color: #555b65;
	font-size: 13px;
}

html.dark .shopra-ticket-chat,
html.dark .shopra-ticket-reply-form,
html.dark .shopra-ticket-closed-notice {
	border-color: #303030;
	background: #191919;
}

html.dark .shopra-ticket-chat__header h3,
html.dark .shopra-ticket-chat__message-body,
html.dark .shopra-ticket-chat__sender strong,
html.dark .shopra-ticket-reply-form > label {
	color: #f5f5f5;
}

html.dark .shopra-ticket-chat__message {
	border-color: #353535;
	border-inline-start-color: #777;
	background: #222;
}

html.dark .shopra-ticket-chat__message--support {
	border-inline-start-color: #eaff00;
	background: #292d17;
}

html.dark .shopra-ticket-chat__message--support .shopra-ticket-chat__avatar {
	background: #eaff00;
	color: #151515;
}

html.dark .shopra-ticket-reply-form__textarea {
	border-color: #3b3b3b;
	background: #111;
	color: #f5f5f5;
}

html.dark .shopra-ticket-chat__attachment {
	background: #303030;
	color: #f5f5f5;
}

html.dark .shopra-ticket-reply-form__footer button {
	background: #eaff00;
	color: #111;
}

@media (max-width: 640px) {
	.shopra-ticket-chat {
		padding: 14px;
	}

	.shopra-ticket-chat__message {
		width: 100%;
	}

	.shopra-ticket-reply-form {
		padding: 14px;
	}

	.shopra-ticket-reply-form__footer {
		align-items: flex-start;
		flex-direction: column;
	}

	.shopra-ticket-reply-form__footer button {
		width: 100%;
	}
}